Online, on the ecommerce site You can place an order directly on our website by clicking ‘Our Products’, selecting the item you would like to purchase and clicking ‘Add To Cart’
and following the instructions
We are currently only offering purchases online.
Once you have purchased your items, you will receive a confirmation email. In this, you will have a tracking ID and can check the status by following the instructions in the email.
You can check online with the tracking ID.
Changes to your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, unfortunately no changes
to your order can be made. If you've selected incorrect products, please review our returns procedures.
Once an order has been confirmed and payment processed successfully there is a very short 15 minute window where you are able to cancel, before our system begins processing it.
You can cancel the order yourself by heading to your account.
After this time, please contact our Customer support team hello@sodelishus.co.uk, if we are unable to cancel an order it can be refunded /returned once it has been processed.
If you have received a damaged item, please contact our customer service team at hello@sodelishus.co.uk
Accepted payments
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal
  • If you are having problems paying for your items online, please contact our customer service team at hello@sodelishus.co.uk
    Too activate your voucher code please add everything you wish to purchase to your cart and press “proceed to checkout” on that page you can add your
    voucher code in the discount code box.
    If you have not received your item within 3 working days, please contact our customer service team at hello@sodelishus.co.uk
    Your delivery will arrive within 24-48hours providing you have placed an order by 1pm. After 1pm, your order will be within 48hours.
    If you have received a damaged item, we will accept returns. The cost of the postage must be covered by you.
    Please contact our customer service team at hello@sodelishus.co.uk to arrange.
    Please contact our customer service team at hello@sodelishus.co.uk to arrange. The cost of the postage must be covered by you, we are currently not offering this.
    Please contact our customer service team at hello@sodelishus.co.uk who can help with this.
    Once we have received the returned item, please allow up to 5 working days for the refund to be processed.
    This could be a number of reasons. It could be due to Paypal verification, debit card verification or for even the button has disconnected to our payment system on the checkout page.
    If you contact our customer support hello@sodelishus.co.uk one of our team members will look into it right away for you.
    Please see the footer at the bottom of the website.
    Please see the footer at the bottom of the website.
    Our foods carry the following quality marks: BRC or ISO 9001: 2015, FSSC 22000:4.1
    Our food is manufactured in approved suppliers within the EU.
    We do not use alcohol in our products.
    All of our products are GMO free.
    As per the government guidelines, our manufacturing process and suppliers are all following the set instructions.
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